At Thermiq, we stand behind the quality of our products and want you to shop with confidence.
If Your Product Is Not as Advertised
If the Thermiq you receive is materially different from what is shown and described on our website, you may request a full refund.
If Your Product Is Defective
If your Thermiq has a manufacturing defect or is not functioning properly upon arrival, we'll gladly provide either:
- A free replacement, or
- A full refund
once the issue has been verified by our support team.
Verification Process
To help us process your request as quickly as possible, we may ask for:
- Your order number
- A short video clearly showing the issue
- Photos or videos of the product
- The unboxing video (recommended for shipping-related concerns)
This helps us determine whether the issue is due to a manufacturing defect, shipping damage, or improper use, allowing us to provide the appropriate resolution as quickly as possible.
What's Not Covered
Refunds or replacements may not apply if the product has been:
- Damaged due to misuse, accidents, or improper handling
- Modified, repaired, or altered by anyone other than Thermiq
- Used in a way that is inconsistent with the provided instructions
Please note that Thermiq is designed to gradually heat and cool beverages while connected to a suitable power source. It is not intended to instantly boil or refrigerate drinks, nor is it a replacement for an electric kettle or a freezer.
š Our Promise
We are committed to providing every customer with a Thermiq that performs as advertised. If your product is not as described or is confirmed to be defective, we'll make it right through a replacement or full refund.